SUPPORT

FAQ

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If the cable of the charger is damaged, can I use another USB cable?

Yes, in most cases, you can use another USB cable to replace a damaged one, but make sure the cable you use meets the requirements of your device.

Can I use an adapter while traveling to use local chargers?

Yes, you can use an adapter to accommodate different plug types in different countries or regions, allowing you to use local chargers.

What are the different types of charger plugs?

Charger plug types vary by region. Common plug types include the US standard plug, European standard plug, UK standard plug, and Australian standard plug, among others.

Can I use my device while it is charging?

In most cases, you can use your device while it is charging, but it may slow down the charging speed during usage.

Can chargers overheat?

Yes, chargers can generate heat during use, but they should not overheat under normal circumstances. If a charger becomes excessively hot or emits unusual odors, stop using it and contact the manufacturer.

How does the fast charging feature of a charger work?

Fast charging feature speeds up the charging process by providing higher voltage or current. Both the device and charger must support the same fast charging standard to achieve fast charging.

Can I use chargers from other brands to charge my device?

In general, you can use chargers from other brands, but it is recommended to use official or certified chargers that are compatible with your device for safety and effectiveness.

What do the output voltage and current of a charger mean?

The output voltage is the voltage provided by the charger to the device, and the output current is the current provided by the charger to the device. Devices typically specify the required voltage and current.

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